1. MustGather: Read first for WebSphere MQ MustGather documents aid in problem determination and save time resolving WebSphere MQ Problem Management Records (PMRs). http://www.ibm.com/support/docview.wss?acss=wmq032008&rs=171&uid=swg21229861 2. Important WebSphere MQ V6.0 upgrade information The following is a list of WebSphere MQ V6.0 upgrade related technotes and publications. The WebSphere MQ Quick Beginnings and the Program Directory for z/OS® should be your primary source of information. However, there are many things to consider. http://www.ibm.com/support/docview.wss?acss=wmq032008&rs=171&uid=swg21261359 3. How to uninstall SupportPacs™ MA0C / MA0R / MA88 / MACS when upgrading to MQ V6.0 The WebSphere MQ V6.0 Quick Beginnings manual says that it is necessary to remove four SupportPacs: MA0C, MA0R, MA88, and MACS. How can I tell if these are installed on my machine, and If they are, how do I remove them? http://www.ibm.com/support/docview.wss?acss=wmq032008&rs=171&uid=swg21293352 4. How to write trace files to a user specified path for MQ V6.0 on Windows You want to specify the drive and directory where the trace files on a Windows server running WebSphere MQ 6.0 will be written. http://www.ibm.com/support/docview.wss?acss=wmq032008&rs=171&uid=swg21284664 5. WebSphere MQ Family - Performance Reports Performance reports for the WebSphere MQ family. http://www.ibm.com/support/docview.wss?acss=wmq032008&rs=171&uid=swg27007150 6. Message persistence FAQs Frequently asked questions regarding WebSphere MQ handling of persistent and nonpersistent messages. http://www.ibm.com/support/docview.wss?acss=wmq032008&rs=171&uid=swg21231054 7. MQ documentation by component Search all available documentation by WebSphere MQ components. http://www.ibm.com/support/docview.wss?acss=wmq032008&rs=171&uid=swg21284995 8. New and enhanced SupportPacs WebSphere MQ Family SupportPacs provide you with a wide range of downloads (code) and documentation that complements the WebSphere MQ family of products. The majority of SupportPacs are available at no charge to users. http://www.ibm.com/support/docview.wss?acss=wmq032008&rs=171&uid=swg27007205 a. MO03: WebSphere MQ Queue Load / Unload Utility This SupportPac provides a simple command line application for loading and unloading messages off queues. http://www.ibm.com/support/docview.wss?acss=wmq032008&rs=171&uid=swg24009368http://www.ibm.com/support/docview.wss?acss=wmq032008&rs=171&uid=swg24016142_ b. MA0Y: IBM WebSphere MQ Bridge for HTTP This SupportPac enables WebSphere MQ to be accessed using any HTTP client. http://www.ibm.com/support/docview.wss?acss=wmq032008&rs=171&uid=swg24016142 c. MO74: WebSphere MQ - Windows PowerShell Library This SupportPac contains a library which adds WebSphere MQ administration capabilities to Windows PowerShell. http://www.ibm.com/support/docview.wss?acss=wmq032008&rs=171&uid=swg24017698 d. MQC6: WebSphere MQ V6.0 Clients This SupportPac contains all the IBM WebSphere MQ V6.0 client components. http://www.ibm.com/support/docview.wss?acss=wmq032008&rs=171&uid=swg24009961 e. MA94: WebSphere MQ HTTP Native Listener The WebSphere MQ HTTP Native listener enables WebSphere MQ to be accessed using any HTTP client. http://www.ibm.com/support/docview.wss?acss=wmq032008&rs=171&uid=swg24017593 f. MS6B: WebSphere MQ Connection Management Utility This SupportPac provides a korn shell script to list and/or kill all connections to a queue manager by queue, channel, or IP address. http://www.ibm.com/support/docview.wss?acss=wmq032008&rs=171&uid=swg24017810 9. IBM strives to provide you with the best possible experience in finding, purchasing, installing, using and servicing our middleware products. Your input is vital to the effort to serve you. Please take the time to complete the consumability survey at the following link. Your input does make a difference. The survey is at http://www.ibm.com/software/ucd/consumability/?acss=wmq032008 Please use the invitation code YESICARE. Planned maintenance 1. Recommended fixes for WebSphere MQ This provides links to the latest available maintenance for the WebSphere MQ family products. http://www.ibm.com/support/docview.wss?acss=wmq032008&rs=171&uid=swg27006037 2. Fixes by version for WebSphere MQ Fixes by version for WebSphere MQ summarizes the maintenance organized by Version, Release and Modification (VRM) and operating system. http://www.ibm.com/support/docview.wss?acss=wmq032008&rs=171&uid=swg21254675 3. Detailed system requirements Identifies the supported software options by operating system for the WebSphere MQ products. http://www.ibm.com/support/docview.wss?acss=wmq032008&rs=171&uid=swg27006467 http://www.ibm.com/support/docview.wss?rs=171&uid=swg24014128&acss=wmq032007_4. Review the list of HIPER and PE APARs for WebSphere MQ for z/OS Highly pervasive (HIPER) or programming error (PE) APAR lists for WebSphere MQ for z/OS V6.0. http://www.ibm.com/support/docview.wss?acss=wmq032008&rs=171&uid=swg21201670#1 5. Fix Pack 6.0.2.3 for WebSphere MQ V6.0 is available Fix Pack 6.0.2.3 for WebSphere MQ V6.0 is now available. http://www.ibm.com/support/docview.wss?acss=wmq032008&rs=171&uid=swg21294625 Education 1. WebSphere MQ Library The WebSphere MQ library contains links to the Information Center, product manuals, and other helpful learning material. http://www.ibm.com/software/integration/wmq/library/?acss=wmq032008 2. WebSphere MQ Training and Certification This Web site provides a comprehensive list of the formal education offerings for the WebSphere brand products. http://www.ibm.com/support/docview.wss?acss=wmq032008&rs=171&uid=swg21211519 3. WebSphere MQ certification prep series This series of five tutorials can help you get ready for the IBM certification tests. http://www.ibm.com/developerworks/offers/lp/wescert/wes-cert996.html?ca=dnb-wmq032008 4. Enabling SCA-MQ integration via MQ bindings The MQ Bindings feature in WebSphere Integration Developer V6.0.2, simplifies interoperability between SCA and MQ applications, and makes it easier to read and write native MQ messages to and from SCA applications. http://www.ibm.com/developerworks/websphere/library/techarticles/0802_fernandes/0802_fernandes.html?ca=dnb-wmq032008 5. Cataloging WebSphere MQ Applications in WSDL for Reuse in SOA This Redpaper discusses the WebSphere MQ Service Definition Specification and the WebSphere MQ IRI Specification. http://www.redbooks.ibm.com/Redbooks.nsf/RedbookAbstracts/REDP4350.html?Open&acss=wmq032008 6. Performing health checks for WebSphere Message Broker and WebSphere MQ This article shows you how to how to perform a health check on WebSphere Message Broker and WebSphere MQ, including log check, message queue check, flow check, and database check. http://www.ibm.com/developerworks/websphere/library/techarticles/0801_cui/0801_cui.html?ca=dnb-wmq032008 7. Configuring and tuning WebSphere MQ for performance on Windows and UNIX® This article shows you how to optimize message processing performance for a WebSphere MQ queue manager running on Windows, UNIX, or Linux®. http://www.ibm.com/developerworks/websphere/library/techarticles/0712_dunn/0712_dunn.html?ca=dnb-wmq032008 8. Technical Exchange Webcasts Take full advantage of your product. Join us as technical experts share their knowledge and then answer your questions. Visit this site often to see upcoming topics and to review previously recorded webcasts. http://www.ibm.com/software/websphere/support/supp_tech.html?acss=wmq032008 a. Webcast replay: Migration to WebSphere MQ V6 on Distributed Platforms Listen to the replay of the technical exchange titled Migration to WebSphere MQ v6 on Distributed Platforms. Greg Bowman, Jack White and Kenneth Langhorne, subject matter experts, discuss procedures, considerations and guidelines for migrating to WebSphere MQ version 6 on the distributed platforms (AIX®, HP-UX, iSeries®, Linux, Solaris and Windows). http://www.ibm.com/support/docview.wss?acss=wmq032008&rs=171&uid=swg27010232 b. Webcast replay: Problem Determination of some common WMQ scenarios on z/OS Listen to the replay of the technical exchange titled Problem Determination of some common WebSphere MQ scenarios on z/OS. Beverly Kingsley, a subject matter expert, discusses a variety of performance issues; some typical channel problems; methods for diagnosing SSL issues, and the types of documentation you need to escalate the problem to Level 2. http://www.ibm.com/support/docview.wss?acss=wmq032008&rs=171&uid=swg27010914 General self-help resources Here are some other ways that you can access IBM WebSphere MQ self-help support information on the Web: 1. Support Page Primary support resources for WebSphere MQ. http://www.ibm.com/software/integration/wmq/support/?acss=wmq032008 2. IBM Software Support Online Resources Find out how online software support tools and resources can save you time, keep you informed, provide training, and help streamline your support experience! For example, learn how to use the Electronic Service Request (ESR) tool to manage PMRs online. http://www.ibm.com/software/websphere/support/d2w.html?acss=wmq032008 3. IBM Support Assistant (ISA) V3 Download the IBM Support Assistant (ISA) Version 3, a free cross-product client application that increases your capacity for self-help. http://www.ibm.com/software/support/isa/?acss=wmq032008 4. IBM Software Support Toolbar This a stand-alone application that allows you to easily search IBM.com for all types of software support content plus organizes the major areas of not only Software support, but the individual brand support sites into a concise application. http://www.ibm.com/software/support/toolbar/?acss=wmq032008 5. IBM Software Support RSS Product feeds These RSS feeds allow you to stay up-to-date with the latest content created for specific IBM Software products. http://www-306.ibm.com/software/support/rss/websphere/171.xml?rss=s171&ca=rsswebsphere&acss=wmq032008 6. IBM Software Support Lifecycle page The IBM Software Support Lifecycle policy specifies the length of time support will be available for IBM software. http://www.ibm.com/software/support/lifecycle/?acss=wmq032008 7. Take the guesswork out of finding support assistance Information about free tools and resources to assist in problem management. http://www.ibm.com/support/docview.wss?acss=wmq032008&rs=171&uid=swg21260329 1. How To Uninstall WebSphere MQ: http://publib.boulder.ibm.com/infocenter/wmqv6/v6r0/index.jsp?topic=/com.ibm.mq.amqtac.doc/wq11290_.htm