Links of tips of how to be a productivity person - http://freelanceswitch.com/general/46-must-read-productivity-tips-for-freelancers/ Ten ways to ensure that you finish work on time 1. Ensure that you learn from your calls 2. Make sure that you complete an entry for the knowledge base 3. Make sure that the users understand the help desk opening hours. 4. Ensure that you deal with calls effectively. 5. Cut out the unnecessary chatter. 6. Don’t feel guilty about finishing at your appointed time. 7. Organize your day so that the urgent stuff gets done first, 8. Start on time. 9. Some people think that the boss will be impressed by seeing you stay late. A good boss will not be fooled by this 10. A recent survey showed that the longer you stay at work the more your efficiency declines. - http://blogs.techrepublic.com.com/helpdesk/?p=968 http://manwithnoblog.com/2010/01/14/improving-your-listening-skills/ http://www.dextronet.com/blog/2011/04/10-best-tricks-of-fooling-myself-to-work/ Don't denial what really happening - http://www.michelemmartin.com/thebambooprojectblog/2015/08/why-denial-doesnt-work.html Isolation, Bimodal, habit and rest - https://medium.com/the-mission/4-strategies-to-produce-deep-meaningful-work-d9aafc3d32e3 Count 5 second before start - https://betterhumans.coach.me/get-anything-done-with-the-5-second-rule-b7abea890087 https://ideas.ted.com/what-motivates-us-at-work-7-fascinating-studies-that-give-insights/ 《不焦慮的心理課》:上班好痛苦,你也職業倦怠了嗎?兩招自救法緩解疲勞症狀! - https://www.inside.com.tw/article/23936-say-goodbye-to-anxiety